Shipping policy

Thank you for shopping with iHooToo. We are committed to providing a transparent and efficient shipping experience for all our customers. Please review the details below to understand how and when your order will arrive.

🇺🇸 Shipping Destinations & Costs

We currently offer shipping services within the United States.
  • Free Shipping: We offer free standard shipping on all orders shipped to addresses within the United States.
  • No Import Fees: As all orders are shipped from our U.S. warehouse, there are no import taxes or related fees for our U.S. customers.

Cut-off Time

Orders placed before 4:00 PM Pacific Standard Time (PST) on business days will be processed the same day. Orders placed after 4:00 PM PST, or on weekends and federal holidays, will be processed on the next business day. This cut-off time applies to order handling only and does not affect transit times.

⏱️ Order Processing & Transit Time

We strive to get your order to you as quickly as possible.
  • Handling Time: Orders are processed and shipped within 1-2 business day (Monday-Friday) from our warehouse in California. Orders placed on weekends or holidays will be processed on the next business day.
  • Transit Time: The estimated delivery time is 2-3 business days (Monday-Friday) after your order has been shipped.
  • Shipping Carriers: We partner with reputable carriers, including UPS and FedEx, to ensure the safe and timely delivery of your package.

📦 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your shipment's progress and view the estimated delivery date.
You can also track your order directly on our website using our dedicated tracking page:
Track Your Order

🏠 Shipping Address Information

It is your responsibility to ensure the shipping address entered at checkout is complete and accurate.
  • Incorrect Addresses: We are not responsible for packages that are undeliverable due to an incorrect or incomplete address provided by the customer.
  • Returned Packages: If your order is returned to our warehouse because of an invalid address, you will be refunded for the cost of the items. However, please note that you will be responsible for the return shipping costs, which will be deducted from your refund.
If you are unsure about your address or have any questions before ordering, please contact our customer service team.

❓ Shipping Concerns & Support

In the unlikely event that you encounter any shipping issues, such as a lost or damaged package, please contact our customer support team immediately. We will work with the shipping carrier to investigate the problem and resolve it for you as quickly as possible.
For any additional questions or assistance with your order, please don't hesitate to reach out to us.
Contact Information: